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OneDAY officially begins March 1st for 180,000 households in Oak Cliff, Southwest & Southeast Dallas, West, South & East Dallas, Pleasant Grove and Northeast Dallas (that's us, Lake Highlands!)
LH Today visited with Danielle McClelland, Division Manager with the city's Sanitation Services Department, to help get all your questions about this new program answered.
McClelland even shared a new map with us, effective February 3rd, that designates areas in Lake Highlands (and a few of our neighbors) whose service will be switched from alley pick-up to curbside pick-up.
Apparently that's the issue that has a few people in the neighborhood a little upset.
But, McClelland has some words of advice, and they ring true - just as in most situations involving change and requiring a little flexibility.
"No change comes without difficulty and some confusion," says McClelland. "And the conversion to OneDAY, the city's weekly garbage and recycling collection service is no exception."
So read on - and take heart, LH - good things come to those who stay flexible and recycle!
QUESTION: When will I find out what my OneDAY is?
ANSWER: Each household being switched to OneDAY should have received a letter from the City by now indicating the new collection day. It is the day written in orange at the top of the letter. Each household will also get a cart hanger in February informing them of their OneDAY. If you still have questions, you can call 214-671-8877.
(You can also refer to that handy map Ms. McClelland shared with us.)
QUESTION: Is everybody who now puts their garbage and recycling in the alley going to be switched to the curb? I got a letter with a red box at the bottom that talks about switching from the alley to the curb for collection.
ANSWER: No. The change to curb service only applies to two groups of people. The first group is people with alley collection who also currently use bags or non-city issued containers for their garbage, which affects about 6,000 homes. The second (and smaller) group are those who live in a small handful of areas of Northeast Dallas where the alleys are too narrow or obstructed for the collection trucks to pass without damaging property. That’s less than 2,000 homes. The overwhelming majority of the 180,000 households being switched to OneDAY will NOT have to change where they place their garbage and recycling for collection.
(A lot of those 2,000 homes are in Lake Highlands, folks. We love our neighbors, our schools and our big trees, but we can't change those narrow alleys. So remember - change is good!)
QUESTION: How will I get a city-issued garbage roll cart if I don’t already have one?
ANSWER: If you have a Water service account with the City and you now place garbage in your alley in bags for collection, the Sanitation Department will deliver a garbage roll-cart to you in February. You should not start using it until March.
QUESTION: How do I get a blue recycling roll cart?
ANSWER: You can either request one online at http://www.OneDAYDallas.com or you can call 311 or 214-671-8877 and one will be delivered to you. You don’t have to wait until March to request the blue recycling roll cart.
